Frequently Asked Questions
Answers to common questions about Football Compass.
01 Is Football Compass licensed and regulated, and which authorities oversee its operations?
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Yes, Football Compass holds a licence from the UK Gambling Commission (UKGC) and a secondary licence from the Malta Gaming Authority (MGA). The company is required to comply with strict anti-money-laundering, data-protection and responsible-gambling rules. All bets are settled in accordance with the published market rules, and the licences can be verified on the respective regulator websites.
02 What payment methods does Football Compass accept, and how long do withdrawals take?
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Football Compass accepts Visa and Mastercard credit/debit cards, PayPal, Skrill, Neteller, ecoPayz, direct bank transfer and the cryptocurrencies Bitcoin, Ethereum and USDT. Deposits are instant for most methods; e-wallet withdrawals are processed within 24 hours, card withdrawals take 3-5 business days, and crypto withdrawals are usually completed within an hour after blockchain confirmation.
03 How does the cash-out feature work on Football Compass, and on which markets is it available?
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Cash-out lets you settle a bet before the event finishes, locking in a profit or limiting a loss based on the current odds. It is available on most pre-match and live single bets, as well as on selected accumulators, but not on system bets, Asian handicaps with a 0-0 void clause, or markets that have already been closed. The cash-out amount is shown in your bet slip and updates in real time.
04 What tools does Football Compass provide to help me gamble responsibly?
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You can set daily, weekly or monthly deposit limits, loss limits and wagering caps directly in your account settings. Football Compass also offers a reality-check reminder that pops up after a chosen interval, a time-out option for a short break, and a self-exclusion period of up to five years. If you need further help, the site displays links to GamCare, BeGambleAware and the UKGC's self-help resources.
05 How does Football Compass generate its match predictions and can I rely on them for betting?
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Predictions are produced using a statistical model that incorporates team form, head-to-head records, player injuries, and tactical data updated up to kick-off. The model outputs win/draw/loss probabilities and recommended odds, which are displayed for informational purposes only. Football Compass tracks the historic accuracy of its tips and publishes a strike-rate report in the Stats section, but all bets are placed at the user's own risk.
06 If I have a dispute about a bet or my account, how can I raise it with Football Compass?
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Start by contacting Customer Support via the 24/7 live-chat on the website or by emailing [email protected]. If the issue is not resolved within 48 hours, you can request an independent ADR (Alternative Dispute Resolution) review; Football Compass uses eCOGRA as its certified ADR provider. Full details, including the time-frames for each stage, are outlined in the Complaints Procedure page.